FAQ

FAQ

SN	QUESTIONS	RESPONSE 1
1	What is included in the shortlet rental?	Our shortlets rentals comes fully furnished apartment with a well equipped kitchen, living room, bedroom(s).
2	What is the check-in and check-out time?	Our check-in time is by 2 p.m. and check-out is by 11 a.m. Although, early check-in and late check-out can be made available, but charged at an hourly rate of 10,000 - 15,000/hour depending on the number of bedrooms.
3	Is there a minimum or maximum stay?	Our minimum stay is 2 nights and our maximum is as long as you want.
4	How many guests can the property accommodate?	1 bedroom accommodates 2 guests (adult) and an infant (child) max. 2 bedroom accommodates 4 guests (adult) and an infant (child) max. 3 bedroom accommodates 6 guests (adult) and an infant (child) max.
5	Is the property shared or private?	All apartments are private and exclusive to the guest(s) alone. However, amenities like the swimming pool and gym are shared.
6	Do I need to bring my own towels and linens?	Towel and bed linen are provided within all apartments and are replaced upon every housekeeping routine done every two (2) days.
7	Is smoking allowed on the property?	No smoking allowed inside our apartments, however, there are designated areas such as the balcony for this. This being flouted would raise a fine been issued to the guest and lead to eviction from the property.
8	Are pets allowed?	No pets allowed. This being flouted would raise a fine been issued to the guest and lead to eviction from the property.
9	Is the property suitable for children?	Yes, it is.
10	Can I host events or parties here?	Parties are strictly prohibited. However, private arrangements can be made upon discussion and agreement when making a reservation.
11	Is there air conditioning?	Yes, there is, and all the air conditioners within the apartment are cooling effectively and run 24/7.
12	Is the kitchen fully equipped?	Yes, it is fully equipped with all basic cooking essentials. All you need to do is come with your ingredients and feel at home.
13	Does the apartment run on 24/7 electricity?	All apartments run on 24/7 electricity, powered by a combination of the national grid (EKEDC) and a reliable backup generator.
14	Is there a washing machine/dryer?	Yes, a 2-in-1 washing machine is made available within the apartment. Additionally, we also offer laundry service if you do not want to handle your laundry yourself.
15	Is there Wi-Fi available?	Yes, the internet provided is stable with high-speed connection. In a case where your internet stops working (mostly due to downtime or connection issues), kindly reach for the power button and reboot the internet by simply turning it off and back on.
16	Is there cable or streaming TV service?	Yes, we provide access to a logged in netflix account, DSTV, Youtube and Firestick (upon request) within all apartments.
17	Are there cleaning supplies in the property?	Yes, there are cleaning supplies provided within all apartments. This can be found in the cabinet right underneath the kitchen sink.
18	Are daily or weekly cleaning services included?	All housekkeeping services are provided every two (2) days. For example if an apartment is cleaned on a Monday, the next cleaning day would be on Wednesday. However, additional cleaning can be requested for on days other than the cleaning day at a fee dependent on the apartment size (number of bedroom).
19	Do you have constant water supply or how is the water system like?	All apartments have constant, uninterrupted 24/7 treated water supply. Hot water is also available in all bathrooms. In a case where you do not have hot water running, kindly look out for a switch right outside the bathroom door, either to the left or right, and turn it on.
20	How do I go about additional service?	All additional services can be viewed through our website and then spoken about with the customer experience team for alignment. All additional services are to be payed for prior to service being rendered.
21	What is the total cost for my stay?	This is dependent on the booking dates. Additionally, kindly note that all booking fees have a 7.5% VAT fee inclusive. However, this is not applicable on online travel agency platforms as these platforms already carry a host/service fee.
22	Can I get an invoice and receipt?	Yes, you can. An invoice issued upon boooking and a receipt is provided upon payment confirmation which carries booking details, cancellation policy and official company account details.
23	How is payment made?	This is made through online payments platforms online. Cash is not accepted.
24	Is there a cancellation policy?	Yes, there is, and this is shared prior to payment being made via the invoice issued, it is also made available via all our online travel agency platforms.
25	Do you offer discounts for longer stays?	Yes, we do.
26	What is the address of the property?	It depends on the location of the property booked, and this can be confirmed during booking enquiries for clarity.
27	Is the property easy to find?	Yes, it is. All you need to do is input the address on google map, and you arrive at all our locations with ease.
28	Is there parking available?	Yes, there is.
29	Is it close to public transport?	All our properties can be accessed through public transportation, however, this may be restricted within estates that our apartments are located in.
30	Is it in a safe neighborhood?	All our apartments are located within a secured estate in Lekki Phase 1.
31	How far is it from the airport?	All our apartments are within 31km - 33km and about 40 minutes - 50 minutes to the airport depending on the time.
32	Is there 24/7 access to the property?	Yes, you can access all our properties 24/7. Although, some of our properties have an estate code being used at night to access the estate and serve as an extra layer of security. Which is shared daily by the Customer Service Representative.
33	Are there any noise restrictions in the area?	No, there isn't. However, audio within apartments are to be controlled so as not to disturb other residents/occupants.
34	Is the property gated or fenced?	All our properties are gated and fully fenced.
35	Is there a security guard or surveillance system?	Yes, there are both security guards and surveillance system active across all our properties.
36	Are there fire extinguishers?	Yes, there are fire extinguishers at specific points within the premises.
37	Is there a safe for valuables?	Yes, there is, and this is made available upon request.
38	What should I do in case of an emergency?	You should contact the Customer Service Representative, reach for the reception or security personnels immediately.
39	Who do I contact if I have an issue?	You should contact the customer service
40	Is there 24/7 customer support?	Yes, there is.
41	Can I message the host directly?	In as much we would like that, The host is not available but you can request and reach out to the Business Head for any discussion.
42	Will someone meet me at check-in?	Yes, our on-ground staff would check you in within the check-in time of 2 p.m. to 5 p.m. After which self check-in is what would be made available with all support provided for a seamless entry.
43	Are there any house rules I should know about?	Yes, there are house rules which are stated on the welcome note/heck-in details shared. This can also be requested for before booking payment.
44	What happens if I damage something?	All damages would be communicated and costed for. In which payment is to be made for the damged incurred.
45	Can I extend my stay?	Yes, if the apartment is still available for the dates intented for extension. Although, if it isn't, alternatives are communicated for extension.
46	Are ID or verification documents required?	Yes, a government approved identification is needed upon booking and in most cases to be presented upon arrival at the property for check-in.
47	Can someone else check-in on my behalf?	Yes, this is accepted. However, all details of the person is to be provided, alongside a valid government approved ID.
48	How much is the caution fee	This is depending on the apartment booked (ranging from 1 - 3 becrooms).
49	Are there restaurants, malls, or markets nearby?	Yes, there are. This can be found in the guidebook shared upon booking confirmation.
50	Are there hospitals or clinics nearby	Yes, there are. This can be found in the guidebook shared upon booking confirmation.
51	Can you recommend any local attractions?	Yes, we can. This can be found in the guidebook shared upon booking confirmation.
52	Is food delivery available in the area?	Yes, we have partnered with one of the best in-house restaurant - Verandah Lagos, that provides tastey homemade cuisines.
53	Are there gyms or fitness centers nearby?	Yes, there are. This can be found in the guidebook shared upon booking confirmation.
54	Is airport pickup/drop-off available?	Yes, it is available upon request.
55	Is car rental available?	Yes, it is available upon request.
56	Is ride-hailing (e.g., Uber, Bolt) available in the area?	Yes, it is. You'd have access to Bolt, Uber, inDrive, eDryv, LagRide e.t.c.
57	Are taxis easy to find?	Yes, they are stressfree and we can also handle this for you upon request.
58	Is the Wi-Fi private or shared?	it is a private wifi
59	Is there a work desk or office space?	Yes, there is a dedicated workspace in all apartments.
60	Are there charging ports or adapters?	Yes, there are. And can be found in the living room, kitchen and bedrooms.
61	Is mobile network coverage good in the area?	Yes, it is.
62	Is there a balcony or terrace?	There is balcony(ies) available within our apartments, excluding some apartments on the ground floor.
63	Is there a pool?	It is not available for all our apartments, but we have this as an amenity for some of our apartments. Kindly note that this is a shared pool and not a private pool made exclusive to you alone.
64	Are outdoor areas private or shared?	The outdoor areas are shared.
65	Do you offer airport shuttle services?	Yes, we we provide this at a cost. Details of this is shared in full upon request.
66	Can I request early check-in or late check-out?	Yes, we provide this at a cost. Details of this is shared in full upon request.
67	Do you offer concierge or errand services?	Yes, we provide this at a cost. Details of this is shared in full upon request.
68	Is private chef or catering available?	Yes, we provide this at a cost. Details of this is shared in full upon request.
69	Can I book tours or experiences through you?	Yes, you can. We have amazing tour packages and can also curate based on request.
70	How far in advance can I book?	You can book at most 3 months in advance. However, this excludes Decmeber.
71	Is same-day booking allowed?	Yes, it is, provided the apartment of interest is available.
72	Can I modify my reservation after booking?	Yes, you can. Simply provide all alteration request to the Customer Service Representative, and the necessary adjustments/reconciliation would be handled.
73	Can I book directly on WhatsApp rather than through a platform?	Yes, you can do that.
74	How does check-in work?	After payment, we share the check-in details/instruction needed.
75	Is there a self-check-in option?	Yes, there is. Self check-in commences at 5 p.m.
76	Do I need to sign anything at check-in?	When arriving at some of our locations, you would be requested to fill a sign-in form.
77	What do I do before check-out?	Kindly notify the Customer Services Representative before check-out so a thorough inspection of the apartment can be done before exit.
78	Can I leave my luggage after check-out?	Luggages can be kept safe post check-out, but are to be picked up as soon as possible. While luggages are also accepted if a guest arrives before check-in time and need to drop off their luggages for safe keeping till check-in time.
79	Is the property wheelchair accessible?	Only apartments on the grounfloor are wheelchair accessible.
80	Are there elevators (for apartments)?	No, there are no elevators. All apartments are accessed through the stairway.
81	Do you have accommodations for special needs?	Yes, we do. Simply state you request and options would be made available to you.